Terms of Use

2.1 Who can use it

You must be 18 or over to create an account. The details you give us must be accurate and kept up to date, and you are responsible for keeping your password safe and for activity on your account.

Each person or business should have one account. You must not create an account for someone else without their permission.

2.2 What we do, and what we don't

We provide the tools that let couples and suppliers find each other and talk. We are not a wedding planner, agent or supplier, and we are not a party to any agreement between a couple and a supplier. Quotes, bookings, deposits, payments and cancellations are agreed directly between you and the supplier, and we take no commission on them.

We review every supplier listing before it is published (see section 4.1), but we do not verify suppliers' qualifications, licences or insurance, and we do not guarantee the quality of their services. Please make your own checks before booking.

2.3 Acceptable use

We have zero tolerance for offensive content and abusive behaviour. Section 6 explains how to report it.

When using the website you must not:

• post anything unlawful, false, misleading, defamatory, threatening, abusive, hateful or obscene;

• impersonate anyone, or misrepresent your business, your services or your connection with anyone;

• post fake reviews, or requests or enquiries you do not genuinely intend to pursue;

• use contact details obtained through the website for anything other than the enquiry or request they relate to, including adding them to marketing lists;

• send spam, or harass other users;

• copy, scrape or harvest content or data from the website by automated means, or try to get around limits on how many requests can be unlocked or viewed;

• interfere with the security or operation of the website, or upload viruses or other harmful code;

• infringe anyone's intellectual property or privacy rights.

We use automated checks to detect spam and abuse, and we may review messages and content when they are reported to us or when we need to investigate misuse.

2.4 Content you post

You keep ownership of the content you post, such as photos, descriptions, reviews and messages. You give us a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and reformat that content (for example to resize or crop images) in order to run the website, and to show published listing content, photos and reviews when promoting the website and your listing, including on our social media pages. The licence ends when you remove the content or close your account, except that we do not have to withdraw promotional material already published, and backups are deleted on their normal cycle.

You confirm that you own or have permission to use everything you post, including permission from the photographer and from any identifiable people in your photos, and that your content does not break these terms or the law.

We may remove or refuse content that we reasonably believe breaks these terms or the law.

2.5 Our content and brand

The website's design, text, software and "The Wedding Experts" name and logos belong to us or our licensors. You may use the website for its intended purpose, but you may not copy or reuse our content or branding without our written permission.

2.6 Availability and changes

We work to keep the website available and accurate, but we cannot promise it will always be available or free of errors. We may change, suspend or withdraw features, for example for maintenance or security. Where a change significantly affects a paid plan, section 4 applies.

The website may link to other websites, which are run by others. We are not responsible for their content.

4.1 Your listing

You must be a genuine business offering wedding-related services, and have authority to act for the business you list. Your listing must be accurate, including your categories, the areas you cover, your prices and your photos.

New listings start as drafts that nobody else can see. When you submit a listing, our team reviews it before it is published. We check that it is a real wedding business, that its categories and areas are right, and that its content follows these terms. We may approve it, or reject it and tell you why so you can correct it and resubmit. Changes to a published listing are reviewed in the same way.

When you sign up, we may prepare a draft listing for you from your own public website using automated tools, including AI. You check and edit the draft before submitting it, and you are responsible for its content once you do.

Some listings may be created from publicly available business information and marked as unclaimed. An unclaimed listing does not appear in search results until the business claims it and confirms its details.

If you asked us to list your business, or claimed a preview page we made for it, we may have set up and published your listing for you, using the details you gave us and information from your own website and public pages. Please check it when you first sign in. You can correct it at any time, or ask us to remove it.

4.2 Plans

You can list for free on our Lite plan. Paid plans (currently Pro and Platinum) add features such as unlocking couples' requests and higher placement in search. The features and prices of each plan are shown on our pricing page when you subscribe, and that description forms part of your contract.

We may offer new suppliers a free trial of a paid plan. When a trial ends, your listing moves to the Lite plan unless you choose to subscribe. You will not be charged for a trial you did not pay for.

4.3 Payment and renewal

Paid plans are billed in advance in pounds sterling, for the period you choose when you subscribe, through our payment provider Stripe. Your subscription renews automatically at the end of each billing period until you cancel.

Prices exclude VAT. We are not registered for VAT in the UK. If UK VAT is due on our services, a UK VAT-registered business may need to account for it under the reverse charge.

We may change plan prices. We will tell you by email at least 30 days before a price change applies to you, and it will take effect from your next renewal after that. If you do not want to continue at the new price, you can cancel before the renewal.

4.4 Cancellation and refunds

You can cancel a paid plan at any time from your account. Your plan stays active until the end of the period you have paid for, and your listing then moves to the Lite plan. We do not refund payments for the remainder of a billing period, except where the law requires it or where we have materially failed to provide the plan you paid for.

4.5 Couples' requests

On a paid plan you can see couples' requests that match your categories and the areas you cover, and unlock them to see the couple's contact details. Each request can be unlocked by up to 5 suppliers per service, in the order they unlock it.

New requests are released in stages, not to everyone at once. Platinum suppliers who are local to the event or cover its area get a short head start. After that, requests are offered in groups, one after another, in an order based on how close you are to the event, whether you cover its area, and your plan. Within a group, suppliers who were offered a request least recently come first, so requests are shared around. If places are still free, the request opens to every matching supplier on a paid plan.

We do not guarantee the number of requests or enquiries you will receive, or that any will lead to a booking.

You may use a couple's details only to respond to the request or enquiry they relate to. You must not add them to marketing lists or share them with anyone else. For the personal data you receive when you unlock a request or receive an enquiry, you are an independent controller under UK data protection law and are responsible for handling it lawfully.

4.6 How search results are ranked

When someone searches for a place, listings are ordered by the following main factors, in this order of importance:

• how close the supplier is and which plan they are on, in this order: Platinum suppliers local to the place; Pro suppliers local to it; Platinum suppliers who cover the area; Pro suppliers who cover the area; Platinum suppliers who cover the whole country; Lite suppliers local to the place; Lite suppliers who cover the area. Pro and Lite suppliers who reach a place only through nationwide cover are not shown for that place;

• how complete the listing is, scored from its profile photo, cover image, gallery, description, areas covered, map location, reviews, website, social media links, offers and collections;

• listings that are equal on all of the above are shown in a random order that changes over time, so no supplier is always first.

When no place is searched, everyone is shown and listings are ordered by plan (Platinum, then Pro, then Lite), then by the same completeness score and random order.

Paying for a higher plan therefore improves your position in search. Apart from your choice of plan, we do not accept payment for ranking. Your plan does not affect your reviews, your star rating or whether your listing is approved. Other pages, such as category pages, articles or recommendations, may order listings differently, for example by relevance to the page's topic.

4.7 Restricting, suspending or ending a listing

We may restrict, suspend or remove your listing or account if: you seriously or repeatedly break these terms; your listing is inaccurate or misleading; you misuse couples' personal data; we receive credible complaints about fraud or serious misconduct; you do not pay; or the law or a regulator requires it.

If we restrict or suspend your listing, we will tell you the reasons by email at the latest when the restriction takes effect. If we decide to end our contract with you, we will give you at least 30 days' notice by email with our reasons, unless the law requires otherwise, or you have seriously or repeatedly broken these terms, or there is fraud. You can reply to clarify the facts or ask us to reconsider, and if the issue is resolved we will restore your listing without delay.

If we end your contract because of your breach, you are not entitled to a refund. If we end it for another reason, we will refund the unused part of any prepaid period.

You can close your account at any time.

4.8 Your data

Your dashboard shows statistics about your listing, such as views and enquiries. We do not give other suppliers access to your data. When you close your account we handle your data as described in our Privacy & Cookies Policy.

4.9 Changes to the supplier terms

We will tell you by email about changes to this part, or to other terms that affect suppliers, at least 15 days before they take effect, or longer where the change requires you to make significant changes to your listing or business. You may end our contract before the changes take effect. Shorter notice may apply where the law or a regulator requires a change, or to deal with an unforeseen risk of fraud, malware, spam or security breaches.

4.10 Complaints

If you have a complaint about our service, about a decision to restrict your listing, or about anything else in our relationship, email info@theweddingexperts.uk. We will acknowledge it, consider it and reply with our decision, normally within 14 days.

4.11 Liability to suppliers

We are not liable to you for loss of profits, revenue, business, bookings, goodwill or data, or for any indirect or consequential loss.

Our total liability to you in any 12-month period is limited to the greater of the fees you paid us in that period and £100.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.